We've made a list of your most frequently asked questions down below. If you can't find the answer you are looking for, please e-mail us at firstname.lastname@example.org and we will get back to you as soon as we can.
What countries does Saya ship to?
We are currently only shipping to addresses within Canada and the USA at the moment, but plan to expand into other markets in the near future! We're searching for the lowest rates to include duties and taxes on international orders.
How much does shipping cost?
Standard Ground Shipping within Canada is free on orders CAD $65+ before taxes; orders less than $60 will have a flat rate shipping fee of $9.95 + tax
Standard Ground Shipping within the USA is free on orders CAD $75+ before taxes; orders less than $75 will have a flat rate shipping fee of either $14.95 + tax (no tracking information included) or $19.99 + tax (tracking information available)
We are constantly looking for more cost efficient ways to ship our parcels and if there is any way we can lower these shipping costs, we will let our customer know ASAP!
When will I receive my order?
All orders will be processed within 1-4 business days, depending on volume. Please note, orders are not shipped over the weekend or on holidays. Once processed you will receive a confirmation email with your tracking information.
With Standard Ground Shipping, you will receive your order within 3-8 business days after processing
How do I check the status of my order?
We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated
What if I want to change the items in my order?
Once an order is processed we can no longer make changes. However, please reach out to us at email@example.com with your order number and let us know that you are looking to cancel or change your order and we will take care of you.
RETURNS AND REFUNDS
My purchase doesn't fit, can I return them?
Items may be returned within 14 days of you receiving your order! They must be returned unworn and unwashed with all original tags attached and packaging.
Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Items purchased with a store credit are non-refundable.
Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-8 days for the bank to post the refund to your account.
Free returns are eligible in Canada for orders over $60.
Am I able to exchange my purchase for a different size or colour?
If you would like to exchange an item from your order, please email firstname.lastname@example.org
I received the wrong item / a defected item - what do I do?
If you receive an incorrect item or an item with a manufacturing fault, please contact us immediately at email@example.com so we can guide you through the returns process as quickly as possible. Please send a photo of the damaged/faulty item if applicable. You have 14 days after the receiving the purchase to exchange or get a refund on defective items.
Will you be offering more sizes in the future?
We're currently working on expanding our sizing within our core pieces. We want to get it right, so please keep an eye out for an update on this production!
What makes you different from other athleisurewear / athleticwear brands?
The traditional mark up on athletic wear can be 5 to 10 times the amount of the original cost per unit, especially when produced overseas. We believe in keeping the same product quality without having to break the bank. Our markup is less than half of the traditional. Our goal is to be able to provide premium pieces that are easy to wear and easy to style.